Privacy Policy

1. Information We Collect

At Car Mela, we collect information to provide a better car buying and selling experience across Pakistan. This includes:

• Personal identification details such as your full name, email address, phone number, and city
• Car listing details including vehicle make, model, year, price, photos, and condition reports
• Account activity including saved searches, favourite listings, and messaging history
• Device information, browser type, and IP address for security and platform analytics
• Communication records when you contact our customer support team or interact with other users through our messaging system

2. How We Use Your Information

We use the information we collect for the following purposes:

• Publishing and managing your car listings on the Car Mela platform
• Verifying seller identities and ensuring the authenticity of car ads
• Facilitating communication between buyers and sellers through our secure messaging system
• Improving our platform features, search algorithms, and user experience
• Sending relevant notifications about your listings, enquiries, and platform updates
• Complying with legal and regulatory requirements under Pakistani law

3. Data Security & Protection

We implement industry-standard security measures to protect your personal data. All data transmissions are encrypted using SSL/TLS protocols. Account credentials are stored using secure hashing algorithms. We conduct regular security audits and vulnerability assessments to ensure the integrity of our platform.

4. Information Sharing

Car Mela does not sell, trade, or rent your personal information to third parties. We only share information:

• With other platform users when you choose to communicate through our messaging system
• With service providers who assist in platform operations (hosting, analytics, support)
• When required by the laws of Pakistan or through valid court orders
• To prevent fraud, abuse, or violations of our terms of service

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings. Some platform features may not function optimally if cookies are disabled.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. You can also request a copy of all data we hold about you. Contact us at [email protected] and we will respond within 30 business days.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or via email. We encourage you to review this page periodically.